How much does it cost?

Our pricing is very much dependant on your location and the broadband services you require. We are happy to provide rough estimates for you. We will then send a technician to your location to complete a site survey before giving you final costings.

How long does it take to install?

In many cases Wurzel will have superfast broadband to your location within the day. Some installations take only a few hours and bespoke installations that need hard wiring of the property can take longer.
In all cases we are respectful of your property and your personal space. We aim to get the broadband installation complete as swiftly and as efficiently as possible.

I’ve submitted a support ticket, how long does it take to respond?

Our support team is in operation from 9:00 am – 5:00 pm 7 days a week. Our typical response time is 15 minutes within our operating times. If you have an emergency please call your support technician directly for assistance.

My computer is not connected to the internet

In many case this can be down to device error. Firstly, check other devices such as mobile phone or tablets to establish whether they also have lost broadband. It may be a problem with the device and not the broadband network. Secondly, check that the power is on with your wireless router. If you are still having problems, please submit a support ticket or call your Wurzel support technician.

Can Wurzel provide superfast broadband if other broadband providers have been unsuccessful?

Yes, Wurzel provide superfast broadband to areas where BT and their various resellers cannot. We are able to use wireless broadband so you do not have to wait until fibre broadband has been rolled out to your community.

General FAQ


What are the Different types of Broadband?

Depending on what you need and what is available in your area, you can have four different broadband options to choose from.

  • ADSL: Runs through the buildings existing telephone network
  • Fibre Optic: Sometimes referred to as cable broadband, it runs through plastic/glass cables; providing a high speed internet connection.
  • Mobile: The internet is accessed via USB dongle, data cards or a computers in-built connection. It uses a mobile phone network instead of a fixed line.
  • Satellite: Internet beamed to a satellite dish at the users location.
  • What is Unlimited Broadband?

    Unlimited broadband means just that, there are no restrictions on your usage nor are there additional charges. However, unlimited broadband policies do come with certain restrictions just not based around internet usage.

    What is Download Speed?

    Download speed is how quickly data, things such as: web pages, music, videos etc. load/transfer to your PC. The higher your download speed, the faster videos, web pages will load. It is what defines how fast your internet connection is. Download speeds are is one of the most important factors when choosing a broadband provider.

    Do Download Limits Matter?

    Yes! Download limits caphow much data you can use within a month. So if you are someone that likes to watch a lot of video content online such as: BBC iPlayer or YouTube, it is advisable to have an unlimited plan. As video content uses up a lot of data. If you go over your data usage you can find yourself being throttled which essentially means they might stop you from watching iPlayer for an extended period of time. it can also result in additional charges being added onto your monthly bill.

    What is an ISP?

    ISP stands for ‘Internet Service Provider’. Your ISP is the company the provides your broadband service.

    What is a Byte, KB, MB or GB?

    A ‘Byte’ is a measurement of online data and how much you use depends on the sites you visit and how long you spend online. A ‘Kilobyte'(KB) is the next measurement up, it is equal to 1000 Bytes. A ‘Megabyte'(MB) is equal to 1000 kilobytes and a ‘Gigabyte'(GB) is equal to 1000 Megabytes. These are all the units of measurements used to record online data usage. Some broadband providers will place a cap on data usage for example 100GB a month, whereas others other an unlimited plan which is ideal for those that use a lot of data each month.

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