With Ofcom outlining new plans to ensure faster rollout of fibre broadband across the UK, most notably in rural areas of the country. This will be done by giving other service providers access to BT’s extensive network of telegraph poles and ducts.

Ofcom outlined their intentions on the 6th December, they stated that the access to more resources would increase the competition between BT and its rivals such as Virgin and TalkTalk. Ofcom proposes the extra competition will increase investment in fibre broadband across the UK. Fibre is considered a much faster and much more reliable connection. BT have long since preferred copper-based wires for their service. According to Ofcom, the increased competition in Spain and Portugal has improved the nations coverage of fibre broadband to 70%. Whereas, the UK has only delivered fibre broadband to around 2% of the nation.

This increase in competition will also reduce the UK’s service provider’s reliance on Openreach. This is a great positive for all of BT’s rivals as Openreach have often been said to favour BT over the other service providers. Ofcom have often criticised BT for not giving their rivals access to its vast network of poles and ducts. Following on from its criticism of BT, Ofcom have decided to split BT and Openreach following competition concerns.

The director of Ofcom’s competition policy department said ‘Fibre is the future for broadband, and Ofcom is helping to deliver that through competition between networks.’ He went on to say ‘Our plans will give providers increased confidence to invest in their own full-fibre networks at reduced cost.’

This change imposed by Ofcom could take months, even years to be properly rolled out across the UK. Our service can be put into place immediately. We run off our own private network and do not repurpose BTs connection. We specialise in delivering a fast and secure connection to the most rural of areas. If you are looking to receive superfast speeds for your home or business, then get in touch with us today.

 

Ofcom, the independent communications regulator in the UK, have come out and warned BT as well as other major ISPs that they are not doing enough for their customers. Due to their unreliable internet connections and poor customer service standards, they are being seen in the same vein as banks.

Sharon White warned BT it is now ‘out of kilter’ with public expectations because of its poor customer service. They have also been accused of not investing enough resources in keeping its network up to date and reliable. They have been accused of focusing solely on profit instead of the customer’s satisfaction and quality of the service they provide.

BT were subsequently warned about their relationship with Openreach, it was stated that more should be done to separate the two entities. Openreach owns the pipes and cables that supplies broadband across the UK, they are also owned by BT. Ofcom have suggested that Openreach has more of an ‘incentive’ to favour BT over their competitors.

BT Openreach Van

Openreach Van on site

BT have resisted attempts to split the two arms of its business but have now been warned that changes must be made to the way it works as to avoid a monopoly in the market. As of today, Ofcom have ordered BT to legally separate themselves from Openreach. Openreach are to become a distinct company with their own executives and board, not affiliated with BT.

Ofcom want BT to address consumers concerns that they aren’t getting a good deal. BT need to make sure that their engineers turn up to appointments to fix customers’ problems and invest in the upkeep of its network.

BT have been accused of not having a strong enough focus on the quality of service they provide, if you were to look at their customer service ranking they are right at the bottom. They have fallen out of kilter with what the public expect.

This proclamation by Ofcom comes after an announcement made by the Government of a £400 million boost to deliver fibre broadband to homes across the UK. This money will be handed to smaller companies in a bid to force BT to improve its quality of service. As well as to get more rural businesses and communities connected to reliable internet speeds.

Ofcom have acknowledged that there are huge gaps in coverage in rural areas there are also gaps in parts of cities. Meaning smaller businesses in cities and rural areas are the ones suffering. The main aim for Ofcom and the Government funding is to close the existing gap and do more to help SMEs.

We have been able to help SMEs receive faster broadband speeds for the last 3 years. Thanks to our service many rural businesses and residents have experienced superfast speeds as well as a secure and consistent connection. We have slowly started reducing the gap that exists in rural areas throughout Oxfordshire, Gloucestershire and the Cotswolds. If you wish to find out more about our service then Contact Us today.